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Frontpoint Security Review

Derek Hales

Written By: Derek Hales

Updated on:

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DIY Home Security, Made Easy

Frontpoint security system

Frontpoint Security System

The Frontpoint home security system comes in four different packages with the ability to add on additional devices, sensors, and cameras as needed. System flexibility is a major selling point for Frontpoint, allowing for more customized installs. Add 4G LTE backup and professional monitoring it feels like a mix between total DIY and full-service security.Check Price

Pros

  • 4G LTE cellular backup and battery backup in the event of a power outage
  • Compatible with many smart home devices
  • Easy to add on devices for custom packages
  • Professional monitoring

Cons

  • A little pricey for monthly monitoring ($50 / month)

Scoring

Customizable Install, But More Expensive Monitoring
  • Design - 95%
    95%
  • Performance - 95%
    95%
  • Quality - 95%
    95%
  • Usability - 95%
    95%
  • Value - 90%
    90%
94%

Summary

The Frontpoint security system is user-friendly and provides a professionally monitored system at a fraction of the cost you would pay for traditionally installed security systems. There is a variety of packages to choose from and you can add on additional devices as needed. This system offers smart control, app control, video surveillance, and more. The prices for monthly monitoring were a more than other DIY brands, but it does offer a good number of features for what you pay. If you want a professionally monitored security system that can be adjusted to meet your needs (and without having to pick up a phone or talk to a salesman), the Frontpoint system is a solid buy.

Table of Contents

Pricing & Packages

There are three different tiers of packaging available for the Frontpoint security system. Depending on the size of your space or how closely you want to monitor each area may help determine the package is right for you.

You can add additional items and add-on devices to any of the packages below to build a completely custom setup.

The Safehouse

Frontpoint Safehouse package

Includes:

  • Frontpoint Hub & Frontpoint Keypad (x1)
  • Door/Window Sensor (x2)
  • Motion Sensor (x1)
  • Yard Sign (x1)
  • Window Decals (Set of 3)
  • Door Sticker (x1)
  • Free Doorbell Camera (x1)
Check Price

The Bunker

Frontpoint Bunker package

Includes:

  • Frontpoint Hub & Frontpoint Keypad (x1)
  • Door/Window Sensor (x3)
  • Motion Sensor (x1)
  • Indoor Camera (x1)
  • Smoke & Heat Sensor (x1)
  • Yard Sign (x1)
  • Window Decals (Set of 3)
  • Door Sticker (x1)
  • Free Doorbell Camera (x1)
Check Price

The Fortress

Frontpoint Fortress package

Includes:

  • Frontpoint Hub & Frontpoint Keypad (x1)
  • Door/Window Sensor (x6)
  • Motion Sensor (x2)
  • Indoor Camera (x1)
  • Smoke and Heat Sensor (x1)
  • Yard Sign (x1)
  • Window Decals (Set of 3)
  • Door Sticker (x1)
  • Free Doorbell Camera (x1)
Check Price

Build Your Own

Frontpoint Custom Package

Includes:

  • Design a customized package with the exact list of sensors, cameras, and keypads you need
  • Free Doorbell Camera (x1)
Check Price

Monitoring

All packages offered by Frontpoint are professionally monitored by a team of specialists.

The one monitoring plan offered is:

Ultimate

$50 / mo

This plan is a bit on the higher end of the pricing spectrum, but it does come with a wide range of features so the higher price may be justified to some.

Here is a complete list of major features:

  • 100% Wireless & Cellular
  • 24/7 Professional Monitoring
  • Automated System Check
  • Crash and Smash Protection
  • Expandable and Portable
  • Geo-location Services
  • Mobile Alert and Notifications via Email and Text
  • Remote Access and Control
  • Sensor History
  • Unique User Codes
  • Motion Triggered Alerts
  • Night Vision Enabled
  • Light Control
  • Live Video Streaming
  • Smart Lock Control
  • Video and Image History

Equipment

30 SECOND SUMMARY: We installed this system in our home, with the main hub in the living room. It’s got a good default voice / volume level and was easy to hear and understand. It offers verbal notifications when the front door opens, which is great for families with small children.

There is a pretty vast range of equipment offered under the Frontpoint umbrella. Depending on your needs, you can easily choose from the packages listed above, or mix and match the equipment below to create a custom package.

All of the equipment with a Frontpoint system can be broken down into two categories.

  1. Included with Packages
  2. Add-On Items

The items included with packages are listed above, but here is a list of some quick details.

Frontpoint Security System
Frontpoint Security System

#1: Items Included with Packages

The items that you get with all Frontpoint security systems include:

  • Keypad
  • Door / Window Sensor
  • Motion Sensor
  • Yard Sign
  • Window Decal
  • Door Sticker

The Select and Preferred Packages include all items listed above as well as:

  • Glass Break Sensor
  • Smoke & Heat Sensor

The Preferred Package includes all items listed above as well as:

  • Indoor Camera

#2. Add-On Items

Other items not listed above would be categorized as “Add-On Items”. Any device not included with your original package is considered an “Add-On”, but Frontpoint makes it easy to use these add-ons to customize the perfect system for your needs.

Add-On Items include:

Cameras

  • Doorbell Camera
  • Indoor Camera
  • Outdoor Camera
  • Premium Indoor Camera

Control

  • Touchscreen
  • Keypad

Accessories

  • Keychain Remote
  • Panic Pendant
  • Yard Sign
  • Window Decals (set of 3)
  • Door Stickers

Sensors

  • Door / Window Sensor
  • Motion Sensor
  • Glass Break Sensor
  • Garage Door Tilt Sensor
  • Smoke & Heat Sensor
  • Carbon Monoxide Sensor
  • Flood Sensor

Smart Devices

  • Smart Door Lock
  • Frontpoint Smart Thermostat
  • Wireless Light Control
  • Smart Light Bulb

RELATED More home security reviews from Modern Castle

#1. Hub & Keypad

The hub and keypad serve as the central command center for the Frontpoint security system. It allows you to turn the system on or off using a unique code as well as change modes.

Frontpoint security hub
Frontpoint security system – hub / keypad

In the event of an alarm / emergency, it will emit an audible sound and also let you know when the battery is running low.

Frontpoint security hub input / outputs
Frontpoint security hub input / outputs

This device uses an Ethernet connection with wifi & cellular backup built-in in case of a power outage or targeted attempt to damage the device by an intruder.

The hub is pretty sleek and blends in easily. Most people really wouldn’t notice or have any idea what it is (even with it placed in our main living room). We prefer this location so it’s easier to hear the notifications and alarms.

Security hub setup in our living room
Security hub setup in our living room

The keypad itself can mount directly onto the wall using a sticky 3M pad on the back of the device. It provides a numeric entry pad with raised, rubberized buttons where you can input your access code to arm or disarm the system.

Frontpoint security keypad
Frontpoint security keypad

It will also alert you in the event of a power failure or low battery as well as if you need to put the system in “panic mode”.

The numeric pad is wireless so if you don’t want to stick it onto the wall, you can also just opt to sit it freestanding on your desk or likewise. I really like that it’s wireless and you don’t have to mount it.

In the last few weeks I’ve placed it on my office’s desk and in the entry / mud room where we drop off keys. Both spots worked great and were easy and accessible to use.

#2. Door and Window Sensor

The door and window sensor by Frontpoint is nearly identical to the other sensors like this that we’ve tested, although it does feel a little bit thinner which may be better for ultra-narrow installations.

Frontpoint security door sensor installed
Frontpoint security door sensor installed

It’s a 2-part system that installs partially on the door frame (or window sill) and the other part on the moveable door (or operable window).

Front View

Frontpoint security door and window sensor

Back View

Back of the motion sensor for Frontpoint Security

When the two units are in contact, the system can be armed. But if the door or window opens and the units are disconnected, an alarm will sound or mobile notification sent to your phone.

During our tests, it worked well and as expected.

#3. Motion Sensor

The motion sensor is a wireless device that installs quickly and lets you know when motion is detected in any given space.

Frontpoint security motion sensor
Frontpoint security motion sensor

Sensors on the device can tell the difference between people and pets, which helps to ensure that you only get alerts for the motion you care about most.

Frontpoint Security motion sensor installed

The motion sensor has a surprisingly large viewable range. It really does a nice job at catching motion even at the very edges of it’s viewable area. In addition, it had no issue ignoring our dog and robot vacuums that routinely run while we’re away.

My only real complaint is that the motion detector didn’t include a 3M adhesive mount. Even so, I ended up just cutting a smaller piece off the large 3M pad included with the key pad. That made mounting it super easy and fast.

#4. Glass Break Sensor

The glass break sensor listens for the audible sound of glass breaking and sends an alert when it hears it.

Frontpoint security system - glass break sensor
Frontpoint security system – glass break sensor

This sensor can work within 20′ of any window, which may mean a larger coverage area without having to buy an excessive number of devices.

#5. Smoke & Heat Sensor

The smoke and heat sensor detects unusually high temperatures and small amounts of smoke in an open space.

Frontpoint smoke and heat sensor
Frontpoint smoke and heat sensor

The benefit of syncing up a smoke detector to your central security system is that you will receive mobile alerts in the event of an emergency or professional monitoring can deal with the issue directly if you are away.

#6. Indoor Camera

The indoor camera only comes with the Safe Home Preferred package, but you can add it onto any of the smaller packages as a separate item.

Frontpoint indoor security camera
Frontpoint indoor security camera

Adding a camera to your home security system can provide clear video surveillance for spaces of higher priority.

Video cameras with the Frontpoint security system
Video cameras with the Frontpoint security system

You can add as many cameras as you need and Frontpoint offers indoor or outdoor cameras.

#7. Keyfob

In addition to using the keypad or app for access, the Frontpoint system can also be controlled with the keyfob. This fob can work up to 100 feet away from the main system. It’s easy to attach it directly to your keyring for quick controls or other small device.

Frontpoint security keyfob
Frontpoint security keyfob

The keyfob allows you to wirelessly emit alerts, arm or disarm the system, or turn lights on / off.

#8. Wireless Light Control

Which leads right into the next device—wireless light control. This smart bulb is an add-on item and doesn’t come standard with any of their existing packages, but it is compatible with all of their systems and is a quick add-on.

Frontpoint security system  - smart bulb
Frontpoint security system – smart bulb

Similar to any other smart bulb, the Frontpoint system screws into a standard light socket and allows you to turn lights on or off using the Frontpoint controls.

You can also set the lights to be programmed with timed schedules that occur at a particular time.

For example, if you want to make a “Bedtime” preset which arms the Frontpoint system and turns off the lights, you can do that.

#9. Smart Switch

Frontpoint also offers a smart switch. This is great if you have a light or other electrical device you want to turn on / off on a triggerable switch, schedule, or part of a larger arming scene.

Frontpoint smart switch
Frontpoint smart switch

The switch itself feels well made and offers 2 plugs. During our setup it automaticaly connected to our account.

In terms of functionality, it’s pretty typical for a smart switch. But I will say it’s super nice that it’s automatically integrated into the app.

#10. Signage

Frontpoint includes a wide variety of decals, stickers, and other signage with all of their packages.

Regardless of which package you go with, you will receive:

  1. Yard Sign (x1)
  2. Window Decals (set of 3)
  3. Door Sticker (x1)
Frontpoint yard sign
Frontpoint yard sign
Frontpoint window decal
Frontpoint window decal
Frontpoint door sticker

As many people tend to believe, one of the best forms of defense against intruders is simply making them aware that you have a security system active.

Many intruders are much less likely to attempt a burglary or break-in if they know they’ll be up against a fight.

Frontpoint security system - yard sign
Frontpoint security system – yard sign

Properly placed hard signs, decals on the windows, or stickers on the doors at your main entry points can be a great way to spread awareness and improve perceived security.

Installation & Setup

Frontpoint follows a “do it yourself” approach to installation and setup. DIY security systems may mean more work for you on the front end, but it also can mean big savings on the back end.

Here is a quick side-by-side comparison of DIY systems vs. traditional security systems.

DIY Systems

  • Contract-free
  • Flexible packages
  • Wireless or battery-powered
  • Easy to take the system with you if you move
  • Inexpensive cost per month

Traditional Systems

  • Lengthy contracts
  • Costly start-up fees
  • Require professional installation
  • May have penalties if you move or cancel the contract before the term is up
  • Tends to lack transparency

The Install Test

Unboxing

10 mins.

Setup

30-40 mins.

The Frontpoint system takes about 10 minutes to unbox and 30-40 minutes for setup. Of course, the setup could be longer or shorter depending on the size of your system.

Setting up the Frontpoint security system
Setting up the Frontpoint security system
Frontpoint security sensor setup
Frontpoint security sensor setup

The setup was pretty straightforward. You unbox the equipment, Frontpoint provides a web address, you go there, and follow the prompts.

Once you login to the website it automatically pulls most of your account information and system information in, so there’s not a ton that you need to do.

Just follow along as it helps you install the system, various sensors, and settings. Overall, it was a pretty seamless process.

Features

So that’s the rundown of what all you get with the Frontpoint security system, but what all does it do?

Let’s do a dive into the complete list of features of the Frontpoint Security System.

#1. Accessibility

How can you control the Frontpoint security system? The five main ways include:

  1. Touch screen: central hub which serves and the main command center
  2. Keypad: use a unique numeric code to arm or disarm the device
  3. Keychain: can be added to your keys for remote control on-the-go
  4. Panic pendant: a wearable device to signal for help in the event of an emergency
  5. Mobile app: see notifications and alerts right from your smartphone
Frontpoint security - keypad and key fob
Frontpoint security – keypad and key fob

The five methods listed above for control make the Frontpoint system highly accessible whether you’re home or away.

Generally, I would say that this is a solid range of control options and makes the Frontpoint system more user-friendly.

#2. Smart Integrations

Frontpoint is compatible with smart home devices. They offer the following smart home add-ons:

  • Smart Door Lock
  • Frontpoint Smart Thermostat
  • Wireless Light Control
  • Smart Light Bulb
Frontpoint security system - smart devices
Frontpoint security system – smart devices

In addition to this short list, Frontpoint is also compatible with any existing or third party smart device as long as it supports the Z Wave smart home technology (which is a huge collection of devices).

RELATED: Other Z Wave smart devices

#3 The Modes

Frontpoint Security offers three different standard modes as well as the ability to bypass certain settings for custom modes.

The three standard modes offered are:

Arm – Stay

  • Disarms interior motion sensors
  • Arms door / window sensors

Arm – Away

  • Arms interior motion sensors and door / window sensors
  • Arms smoke or water sensors active

Disarm

  • Disarms all sensors and cameras

The App

This is one of the most complete and highly developed apps I’ve tested to date.

Frontpoint app notification settings
Frontpoint app notification settings

There’s just quite a lot going on.

Using the app, you can:

  • Arm or disarm the system
  • Verify an alert or cancel it
  • Set up scenes (like Home, Away, Sleep, or Wake Up)
  • View activity history or live feed
  • Smart control
  • Get instant alerts sent to your smartphone
Frontpoitn security system - app
Frontpoitn security system - app

Check out some additional feature details below:

  • Scenes: allows you to tell your various devices what to do when certain conditions are met and certain modes are activated. Lots of flexibility for smart homes
  • Images / Video: if you have relevant devices, it will automatically drop in videos and images for you to review
  • Lights: you can manage a full range of smart lights and smart switches; manually and/or connect to scenes and other security configurations
  • Geo-services: basically allows you to set up a geo-fence, so when your phone enters / leaves the defined boundary you can activate different smart integrations and scenes
  • Notifications: plenty of adjustments for notification settings, including the ability to break DND on your phone in the case of an alarm
  • Users: you can add users and give them special permissions
  • Devices: tons of device management options, and given the range of devices that Frontpoint offers there’s a lot you can do. Most notably, all of the devices integration into the larger app.
Device management screen
Device management screen
Primary dashboard
Primary dashboard

Customer Service

Customer service for any home security system can really make or break the user experience of any home security system.

Good customer service is divided into two main components:

  • Part 1 is support when making the initial purchase.
  • Part 2 is support when / if things go wrong after install.

Balance of both of these parts is important to ensure that the buying process, as well as the maintenance, are both easy to do.

#1. Making the Initial Purchase

Making the initial purchase with Frontpoint is simple and relatively quick. The website breaks it down into a series of steps.

  1. Start with your security base.
  2. Select add-ons.
  3. Select a monitoring plan.
Frontpoint security website

If you have questions or concerns along the way, there is an online chat that connects you to a real person who responds quickly and I found to be helpful.

I used this chat tool during the workweek as well as over the weekend and received an answer to my question within a couple of minutes each time. Overall, I was happy with this performance and customer service.

You can also call or email then directly if you’d like them to build a custom package and / or send a quote.

#2. When Things Go Wrong

Once you purchase a system, you become an official customer and can log in to see details about your system or troubleshooting support.

There is an entire Support Center which has details on:

  • Installing your new system
  • Installing additional equipment
  • Using your system
  • My Frontpoint account
  • Products
  • FAQs
Frontpoint security system - help support

Overall, I found the Help Center to be helpful and had a range of topics covered.

For any topics that weren’t included, you can call, email, or reach out through the online chat to speak to a live agent.

The Bottom Line

I was happy with the performance and product lineup of the Frontpoint security system. It’s moderately priced and has a lot of flexibility in terms of building custom packages or choosing a pre-set system.

It’s a bit pricier for their monthly monitoring, but I feel like they do a good job of providing some good value features for the price that you pay.

I would recommend Frontpoint if you’re looking for:

  • Wide range of features: This system supports nice upgrades like video streaming, custom scenes, smart integration, app control, and a variety of interesting devices.
  • Custom setups: You can choose a preset package or build your own system using “add-on devices”. The website walks you through the process and the whole thing is simple.
  • Backups: Frontpoint offers 100% cellular connection with a backup battery with WIFI connectivity.

For more information or to purchase visit Frontpoint here.

Frequently Asked Questions

Do you have pay for a monthly subscription?

Yes. All Frontpoint systems require a monthly subscription.

What if you don’t like it?

The Frontpoint system offers a 30-day trial where you can test out the equipment and return for a full refund anytime in that window if you end up not liking it.

Can you buy more sensors after you’ve already made the initial purchase?

Yes. There is a huge lineup of other devices that can be purchased after the fact. Frontpoint makes this part simple.

Does Frontpoint offer security cameras?

Yes. There are currently four different camera options—indoor, indoor premium, outdoor, and a doorbell camera.

ChangeLog

  • May 28, 2021 – Updated information on the packages and monitoring tiers.
  • May 14, 2021 – Updated images and added some extra performance details after receiving the Frontpoint security system for in-house testing.
  • March 16, 2021 – Initial version of the review was published. This was a pre-test before we had tested the system in person.

About Derek Hales

Derek HalesDerek Hales is the Founder and Editor-in-Chief of ModernCastle.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, She Knows, and other major publications. Derek has a Bachelor's Degree in Business Administration from Kansas State University. Hales has been testing and reviewing products for the home since 2014.

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